Shipping Policy

Thank you for shopping with Aarog Foods Inc. We are committed to delivering your order safely and efficiently across Canada.

1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays).
Orders placed after 2:00 PM PST may be processed on the next business day.
During high-volume periods or promotions, processing times may extend to 2–3 business days.

2. Shipping Locations

We currently ship within Canada only.
If you are located outside Canada and are interested in our products, please contact us at:
📧 support@aarogfoods.com
📞 +1 778-318-6090

3. Estimated Delivery Times
Delivery timelines vary by province:

• British Columbia: 1–3 business days

• Alberta & Western Canada: 2–5 business days

• Ontario & Eastern Canada: 3–7 business days

• Remote locations: 5–10 business days

Delivery times are estimates and may vary due to weather, carrier delays, or peak seasons.

4. Shipping Rates

Shipping rates are calculated at checkout based on:

• Package weight

• Delivery location

• Selected shipping method

We may offer free shipping promotions from time to time. Any applicable free shipping thresholds will be clearly displayed at checkout.

5. Shipping Carriers

We ship orders through Chit Chats, a Canadian shipping partner that works with major carriers to provide reliable and cost-effective delivery across Canada.

Final-mile delivery may be completed by carriers such as Canada Post, UPS, or other national delivery providers depending on destination.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number.
If you do not receive tracking information within 3 business days of placing your order, please contact us.

7. Incorrect Address Disclaimer

Please ensure your shipping address is accurate at checkout.
Aarog Foods Inc. is not responsible for orders shipped to incorrect addresses provided by customers.
If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

8. Damaged or Lost Packages

If your package arrives damaged or appears lost:

1. Contact us within 48 hours of delivery

2. Provide photos of the package and product

3. Include your order number

We will review and resolve the issue promptly.

9. Food Product Policy

Due to the nature of food products, we do not accept returns of opened items.
If there is an issue with your order, please contact us and we will work toward a fair resolution.

10. Business Information

AarogFoods.com is operated by:

Aarog Foods Inc.
105 8381 128St Surrey BC V3W 4G1
Hours: Mon-Fri 9-5pm
Ships from Canada

📧 support@aarogfoods.com
📞 +1 778-318-6090